Reservation Software Built for Boarding, Daycare, and Grooming Facilities
Your staff manages the schedule and customer accounts from one dashboard. Pet parents reserve, upload vaccine records, and pay through their own portal. Grooming, boarding, and daycare all run from the same system.
You don't need a card to sign up.
From $50 per facility, per month — see what's in each plan
No setup fee
No contract — cancel anytime
Boarding · Daycare · Grooming
Protect your revenue from late cancels
Deposits and cancellation policies that apply automatically, so your staff does not have to argue or do manual refunds.
No More Manual Math
Set your policies once. Petsoft calculates deposits, enforces cancellation windows, and handles refunds automatically — no spreadsheets, no disputes.
AUTOMATED
15 Automations. None of Them on Your To-Do List.
These run continuously in the background — no logins, no reminders, no manual triggers. The three that protect revenue directly:
Vaccine Expiry Alerts
Flags pets with expiring records before arrival, so nobody turns a dog away at the door
Stale Customer Re-engagement
Emails lapsed customers on your inactivity threshold — you find out when they reserve again, not when they don't
Review Request Emails
Requests reviews after checkout, while the stay is still fresh
Twelve more run the same way: reservation confirmations, arrival reminders, promo email and SMS campaigns, coupon distribution, expired reservation cleanup, monthly tax rate sync, and payment receipts.
Payments built into the workflow
Payments post directly into Petsoft records. When an integrated payment is processed, the transaction is recorded against the associated Petsoft account automatically, reducing manual re-entry between your payment workflow and your operational records. Petsoft integrates with Cosairus Payment Services (CPS).
Payment and merchant services provided by Cosairus Payment Services, LLC, a registered ISO/Member of Elavon, Inc., Georgia, a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN.
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A connected path for support. Petsoft and Cosairus Payment Services are affiliated Cosairus teams, giving customers a connected path for software and payment support.
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Payments post to Petsoft. Each integrated transaction is recorded against the customer's account automatically.
"We'd been overpaying on processing fees for years and didn't know it. Moving to Petsoft's payment processing was one of the better financial decisions we made for the business."
40+ built-in reports (so you are not guessing)
Revenue, occupancy, refunds, customer trends, vaccines. Export to PDF or Excel when you need it.
Monthly Occupancy
VIEW REPORT
| Month | Dogs | Occ% | Revenue |
|---|---|---|---|
| Oct | 215 | 82.3% | $8,450 |
| Nov | 198 | 76.1% | $5,840 |
| Dec | 242 | 94.2% | $7,260 |
| Jan | 185 | 71.9% | $3,550 |
| Feb | 201 | 77.8% | $6,030 |
Export: PDF · Excel
Daily Activity — Jun 10
VIEW REPORT
| Pet | Service | Status |
|---|---|---|
| Buster | Boarding | In |
| Daisy | Daycare | In |
| Milo | Grooming | 2pm |
| Luna | Boarding | Out |
Export: PDF · Excel
No-Shows & Cancels
VIEW REPORT
| Pet | Type | Status | Dep. |
|---|---|---|---|
| Biscuit | Board. | No-Show | $75 |
| Cleo | Daycare | Late | $20 |
| Rex | Board. | No-Show | $150 |
Deposits retained: $245.00
Customer Revenue YTD
VIEW REPORT
| Customer | Visits | Revenue |
|---|---|---|
| D. Castillo | 18 | $2,340 |
| P. Nguyen | 14 | $1,820 |
| A. Morris | 11 | $1,430 |
| R. Shah | 9 | $990 |
Export: PDF · Excel
Export reports your accountant can use — PDF or Excel, straight from the Reports tab.
BUILT-IN MARKETING
Bring customers back automatically
Send "We miss you" messages, promos, and reminders by email or text. Segment by visit history and schedule it ahead of time.
Included on Professional plans and above — no extra marketing software neededExplore Features
Individual SMS rates may apply.
Edit Campaign — 1. Message
Campaign NameWin-Back: We Miss You
Subject LineWe miss you at the facility!
We miss you, [Pet Parent Name], and [Pet Names]!
It's been a while since your last visit to [Facility Name], and we'd love to see you both again.
Trial day management, built in
Let new customers request a trial before committing to regular boarding or daycare. Review and approve requests before they appear on your schedule — capacity stays accurate and nothing slips through.
Understand Your Capacity Before You Reserve
Real-time capacity and run assignment helps prevent double-booking and last-minute reshuffling.
Know Before You Reserve
Custom tags flag allergies, behavior notes, and VIP status right on the customer and pet profile. Some tags automatically apply based on defined conditions: a missing or expiring vaccine record, an unaltered pet, no card on file. They show up on the daily schedule and in customer search, so nobody has to remember to go check.
Explore Tagging Features
Reservation Management
Staff manage reservations, capacity, and customer accounts from one dashboard. Pet parents reserve through their own portal — same records, no re-entry.
Simplify Reservation Management for Your Staff
Reservations & Scheduling
View availability, reserve stays, adjust capacity, and assign runs from one screen.
Vaccination Tracking
Vaccine records stored on every pet profile. Staff verify at arrival without digging through emails.
Automatic Invoicing
Invoices generate when a reservation is created and connect directly to the accounting ledger.
Staff view availability, create new reservations, adjust capacity limits, and modify existing stays. Run, kennel, and suite assignments all live here.
Manage and track customer information, including contact details, pet profiles, and reservation history. Efficient communication and personalized service — without a separate CRM.
Manage products and add-ons offered by your kennel. Accurate billing and inventory tracking without a separate system.
Store and track vaccination records for every pet. Staff verify health requirements at arrival without digging through emails or paper folders — pet parents upload documents through the portal when reserving.
Invoices generate automatically when a reservation is created and connect to Petsoft's accounting ledger. Staff can review, edit, and process payment without re-entering data.
Customer Revenue, No-Show & Cancellation, Daily Card Transactions, Refund Details, Stale Customers, Customer Demographics, Marketing Sources, and more. Every report exports to PDF or Excel from the Reports tab.
Pet parents manage their own side of the same reservation through the Pet Parent Portal. See Pet Parent Portal →
Grooming Scheduling
Grooming appointments run on the same scheduling system as your boarding and daycare. Availability is enforced — staff cannot accidentally double-book a groomer.
Grooming Appointment Management
The Pet Parent portal provides a familiar reservation experience for salon and grooming appointments, allowing pet parents to select their preferred groomer and time slot.
Whether you prefer reports, dashboards, or calendar views, Petsoft clarifies your daily schedule with multiple options for viewing grooming appointments.
Set groomer availability through employee management. Grooming capacity connects directly to role assignments and shift scheduling — no separate calendar to maintain.
Petsoft's flexible service configuration lets you build out grooming offerings, value-add services, and reservation add-ons to maximize revenue for your pet care salon.
Capture additional revenue at reservation time. Grooming services can be added to boarding or daycare reservations — selectable when reserving via the pet parent portal or the office staff interface.
Grooming availability connects to the same employee scheduling system used for boarding and daycare. See Staff Management →
Run Group Training Classes Without a Side Spreadsheet
Set a class name, capacity, and assigned trainer, then schedule its sessions. Pet parents browse open classes and self-enroll a pet into one or more sessions right from their portal — live capacity badges show what's open before reserving, and payment follows the same deposit/card-on-file flow as a reservation.
Staff manage the roster from the same Training area — no separate spreadsheet to reconcile against who actually signed up.
Pet Parent Self-Service Portal
Pet parents can manage their own reservations, update vaccination records, and fill out pet details without calling your office.
What pet parents can do on their own
Pet parents pick their dates, choose a suite or service type, and add extras during checkout. The process mirrors what your staff does on the office side — same data, different view.
Petsoft prompts pet parents to provide documentation for vaccination records for any number of configurable conditions to ensure that all pets are up-to-date before they arrive.
Pet parents can make deposits and save their preferred payment method for use at checkout — no phone call, no manual card entry at the front desk.
Pet parents manage allergies, behavioral notes, medications, known commands, feeding instructions, and other intake details directly in the portal. No paper forms, no transcription errors.
Staff see the same reservation in real time from the office dashboard. See reservation management →
Staff & Operations Management
Time entry, scheduling, role permissions, and reporting — in the same system your staff uses for reservations.
What your operations team manages in Petsoft
Employees log their working hours directly in Petsoft. Hours, overtime, and attendance are tracked automatically — no separate time-tracking app.
Define custom security groups to manage application permissions and reports within your organization, ensuring staff access only what they need.
Track employee hours and overtime with integrated time reporting. Review time entries and attendance from the same dashboard and export to your payroll system.
Configure application permissions in detail with Petsoft's role-permission hierarchy to ensure that employees have access to just what they need.
Time entries log across all shifts — boarding, daycare, and grooming. See reservation management →
What makes Petsoft stand out for facilities
A groomer calls out sick. You have 6 boarding guests and 4 daycare dogs arriving in 90 minutes. Petsoft shows you which runs are occupied, which staff are clocked in, and which reservations need reassignment — so you can make the call before the first car pulls in.
A dog arrives for boarding and the staff member needs to verify the rabies certificate has not lapsed. The pet parent uploaded it through the portal when they made the reservation — it is on the reservation, one click away at arrival.
A customer does not show for a multi-night boarding reservation. Cancel the reservation and Petsoft applies the no-show deposit policy you configured, adjusts the invoice automatically, and marks the reservation — no manual calculation, no conversation about what you are withholding and why.
A customer you have not seen in five months. The stale customer job identifies lapsed clients by your defined threshold and sends a re-engagement email on the schedule you set. You find out when they make a new reservation, not when they do not.
IBPSA Vendor Member Since 2025
Petsoft participates in the International Boarding & Pet Services Association vendor community.
Why facilities evaluate Petsoft
See the product before you commit
Explore actual reservation, check-in, invoicing and reporting workflows in a sample account.
Know your software price
See current plan pricing on the Pricing page.
Bring your existing records
Petsoft's team can assist with importing customer, pet and vaccination data.
Keep operations connected
Reservations, pet records, staff workflows, payments and reporting share the same operational data.
Petsoft is independently owned, and its parent company is Cosairus. Using PetExec today? See the PetExec alternative page.
Switching is easier than you think.
Petsoft's onboarding team migrates your customer records, pet profiles, and vaccination histories before your first day live. Initial staff onboarding typically runs a few hours. If your current platform requires a self-service export, we guide that step and handle the Petsoft import.
Frequently Asked Questions
No. The 15 automations run whether you log in or not: coupon distribution, expiring vaccination alerts, promo email and SMS campaigns, monthly tax rate updates via Zip2Tax, expired reservation cleanup, stale customer re-engagement, and more. The built-in marketing campaign builder is included on Professional plans and above, with no add-on fee. Individual SMS rates may apply.
Yes, through Cosairus Payment Services (CPS). Petsoft and CPS are affiliated Cosairus teams, giving customers a connected path for software and payment support. When an integrated payment is processed, the transaction is recorded against the associated Petsoft account automatically, reducing manual re-entry between your payment workflow and your operational records.
Petsoft includes 40+ pre-built reports. A few examples: Customer Revenue, Canceled No-Show Reservations, Refund Details, Daily Card Transactions, Stale Customers, Customer Demographics, and Marketing Sources. Every report exports to PDF or Excel from the Reports tab.
The main variable is how easy your current system makes it to export your data. Facilities moving from paper or a basic calendar are typically live within a few days. Switching from another pet care platform adds time — exporting records from some systems takes a few hours of cleanup, others take longer. Our team handles the Petsoft side of the migration.
No setup fees. The Pet Parent Portal is included. Organizations configure whether customers request reservations pending staff approval or reserve immediately — either way, customers can submit vaccination documents, pay invoices, and manage their pet profiles online.
Petsoft is an all-in-one management platform designed specifically for dog boarding kennels, dog daycares, grooming salons, and training facilities. It handles reservations, customer and pet records, invoicing, staff scheduling, marketing automation, and the pet parent portal — all from a single system.
Yes. Petsoft integrates with Cosairus Payment Services for in-person and online payments. Payments post directly to your Petsoft records, which reduces manual re-entry, and Petsoft and CPS are affiliated Cosairus teams with a connected path for software and payment support.
Yes. Petsoft includes a dedicated Pet Parent Portal where customers can create reservations, sign agreements, upload vaccine records, and pay invoices 24/7. You control whether reservations are confirmed immediately or held for staff approval before appearing on your schedule.
Petsoft is 100% cloud-based. You can access your dashboard from any web browser on your PC, Mac, tablet, or smartphone — no local server, no software to install. Your data is available wherever you have an internet connection.
Petsoft automatically reminds pet parents when vaccines are approaching expiration and can prevent online reservations for pets that lack required immunizations such as Rabies or Bordetella. Facilities can require staff verification before approving uploaded records. Vaccine history is stored on the pet profile and visible at arrival.
Yes. Professional covers up to 3 locations on one account; for 4 or more, contact us for an Enterprise rate. Staff move between locations from one login, and customers and pets are shared across your organization, so a pet parent who uses two of your sites has a single account and one portal login. Four reports cover more than one location at a time: Payroll, Sales Revenue, Credit Card Revenue, and Canceled and No-Show Reservations. Run any of them for a single location, or for every location a manager covers, and each location keeps its own figures instead of disappearing into one total. Everything else is set per location. You configure capacity, services, rates and runs at each site, so a new location opens with a clean slate and a price change applies only where you make it.
Yes. Petsoft includes an integrated staff time clock with shift reporting, overtime tracking, and permissions-based supervisor overrides. Time entries log automatically across all shifts — so there is no separate timesheet to maintain.